What\u2019s a market recall? What\u2019s the procedure suitable? In case of a recall, it’s important to have implemented two systems in our facilities.<\/p>\n
Identification and tracking system<\/strong><\/p>\n This system allows us to track and identify the raw material and packaging materials, which are in direct contact with the product at the facilities since we received them.<\/p>\n Products destination<\/strong><\/p>\n To have established the destination where we are sending our products, once they come out of our facilities, warehouses, and operation areas. Once established the system, it\u2019s important to monitor and examine its effectiveness. However, if we need to carry out a procedure to recall a product, we need to consider the following steps.<\/p>\n Market recall<\/strong><\/span><\/p>\n 1. To have information about contacts with who we will be communicating:<\/strong><\/p>\n 2. To inform the certifying body<\/strong><\/p>\n To establish a direct contact with your certifying body to carry out a verification of a suitable recall.<\/p>\n 3. To inform, local and sanitary authorities<\/strong><\/p>\n Depending on the product or operation that could affect the market.<\/p>\n 4. To notify the media<\/strong><\/p>\n It\u2019s important to designate a person within the committee to be responsible for communications. To inform about the points that will be provided. Periods when media will be handled.<\/p>\n 5. Storage<\/strong><\/p>\n Once we started the recall, we need to prepare the facilities to know where the product will be placed.<\/p>\n 6. Damages follow up<\/strong><\/p>\n Before destroying a product, we need to make sure, we have under control 100% of the deviated product. If this activity is not completed due to the product was purchased or consumed by a client, and the product is not recuperated, it\u2019s important to properly follow up and know the damages to the consumer due to the product and compare it with the action plans. Also, when considering the business continuity, the product recall doesn’t end when we recuperate the product but after some subsequent actions.<\/p>\n 7. Subsequent actions after the product recall:<\/strong><\/p>\n\n